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An important message about 5010 issues and resolutions

February 29, 2012

An important message about 5010 issues and resolutions

We are currently experiencing longer than average hold times. Because of the nationwide change over to 5010, many callers have multiple questions, causing calls to be much longer than usual.
Rather than wait to speak with a representative, you can review a list of Known 5010 Issues & Resolutions, now located in the Announcements section on the Availity portal home page. The list is updated throughout the day, as issues are identified and resolved. Please check the Announcements section of your Availity portal home page to review this document. It may solve your problem — and you can be on your way.

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